FAQ
1. Do you have references?
Yes, we can provide you with a long list of satisfied clients who have been with us for over a decade!
2. Do I have to sign a contract?
Yes, as with any service you agree to let us into your home to care for your animals as well as that you are aware of and agree to our policies/ procedures, th…
3. How much notice do you need when making a booking?
Our repeat clients can book very easily with very little notice required. If you are a new client then we do require at least two week advance notice. This giv…
4. What is your service area?
Down-town Toronto, Cork town, Distillery District, Harbourfront, Lakeshore, Etobicoke, Brampton, Scarborough, Bloor West, High-Park, The Junction, Roncesvalles…
5. What is your cancellation policy?
REFUNDS - CHANGES TO BOOKING, CANCELLATION POLICY: : * A service fee of $15 will be applied to all cancellations & changes. * Less than 72 hours cancellation n…
6. Are you bonded and insured?
Yes. Flying Duchess Pet Sitters insured and bonded through Binks - Intact Insurance, the exclusive insurance brokers for Pet Sitters International (PSI) Member…
7. How do you handle keys?
We do not handle keys. Keys are handled by a secured lockbox. This is a realtor grade lockbox and will allow the pet sitter to enter your home as per your inst…
8. Can I get updates about my pet while I am away?
Most definitely! We have our very own Toll Free Virtual Voice Mail Box system form where you can access your sitter's reports from anywhere in the world. So wh…
9. Can I get pictures of my pet while I am away?
Certainly, when you select the premium service options (Cats - 60min visits) (Dogs - 24hr Premium Live-in Service) this entitles you to picture reports which w…
1. What time will you visit my pets?
In general, due to the number of visit that the sitters perform each day, specific visit times cannot be guaranteed. Two visits per day are scheduled approxima…
2. What supplies should I have on hand?
Adequate supplies should be on hand for the period of time you will be away (food, litter, pocket pet bedding, bird cage lining, litter bags, cleaning supplies…
3. Will you visit my cat every other day instead of daily?
No. For safety, insurance and humane reasons, Flying Duchess will only provide daily visits for cats. Cats are very good at hiding illnesses and sometimes requ…
4. Can I have someone share pet sitting responsibilities?
The insurance carried by Flying Duchess Pet Sitters cannot cover the presence of visitors (ie. neighbors / family members) or other caregivers not covered unde…
5. What happens if my pet becomes injured or ill?
We are dedicated to excellent care of your pet and have a 24 hr. vet on call. Most of our sitters are Pet First Aid certified so that they can respond effectiv…
6. What happens if my pet sitter becomes injured or ill?
There is always a back up Flying Duchess pet sitter available who is trained and aware of your specific needs. Rest assured your pet will be taken care of even…
7. If I get a confirmation, and need to adjust the dates of service or services being delivered, what should I do?
You can email the changes to us. We will make the adjustments in our system and send you and updated confirmation. As sitter availability changes on an ongoing…
8. Will I be able to have the same sitter each time I book?
We will strive to keep your pet sitter the same each time you travel, however during the busy season (Summer, Christmas and the long weekends) we do tend to ge…
9. Should I do anything upon my return?
We ask that you call Flying Duchess at 1 855 FLY DUCH (1 855 359-3824)to confirm your return home. This notification process prevents us from worrying about yo…
10. Do you sit Rabbits, Birds, Chinchilla's etc.?
Yes we do! We would love to sit your exotic pet. Our pet sitters come with a plethora of past experiences in caring for all types of animals, with all types of…
11. My cat is really sweet with me but she doesn't like new people. Will she be okay?
The single most important thing for us is that your cat feels safe, confident and in control of her visits. You would be astonished at how quickly the cat who…
1. Where will you walk my dog?
Wherever you want us to! Our dog walkers know all the best dog walking places in the city, and we'll take your dog to whatever location is suitable to the need…
2. Do you do pack walks?
No, we only do private walks. There are many services in the city that offer pack walks, we don't follow the pack, no pun intended. We see ourselves as the alt…
3. What if it is raining? What if my dog gets dirty?
Inclement weather is just a part of the job; Our walkers are happy to walk rain or shine. On really wet days we naturally try out best to keep them out of the…
4. Can I get reports for my dog's walks?
Yes Absolutely! You can log into your Flying Duchess account to listen to your dog's daily walk report left by your walker. Click here to listen to a sample re…
1. How do I pay?
We accept Visa, MasterCard, or Paypal. Please note full payment is required prior to service date in order to book and confirm your scheduled visits.
2. How are gratuities handled?
Gratuity is graciously accepted and may be offered directly to your pet sitter in cash. You may leave it on the counter with your sitter's name.
3. I have multiple pets in my houeshold what is my rate?
Please send us an email with your service needs, requirements and dates and we would be happy to send you a quote. - Contact us here.
1. What time will you visit my bunny?
In general, due to the number of visit that the sitters perform each day, specific visit times cannot be guaranteed. Twice day are scheduled approximately 7am…
2. What supplies should I have on hand?
Adequate supplies should be on hand for the period of time you will be away (food, litter, pocket pet bedding, bird cage lining, litter bags, cleaning supplies…
Meet The Flying Duchess Sitters
Flying Duchess Sitters are insured, bonded, and experienced. But most of all we will play, pet and chat with your pet — providing that much needed bright spot in your pet's day while you're away.
Read Our Rave Reviews
As a new client, your service includes a complimentary comprehensive in-home consultation prior to starting service. The next time you need to book, the process is painless and easy.
Contact Us
1 (647) 238-2697 · 1 (855) FLY-DUCH Flying Duchess Pet Sitters Toronto, ONT M6J 1C4, CANADA